Inclusion Housing

Inclusion Housing News

  • 19 February, 2019

Customer Service Excellence


Inclusion have for the third year running been awarded the prestigious Customer Service Excellence standard following initial assessment 2016 and successful annual surveillance visits in 2017 and 2018.


Year on year we have seen an increase in our compliance score against the standard, the most recent surveillance noted compliance at 100%.


The standard is awarded for 3 years and December 2019 Inclusion will reapply for the CSE standard

  • 18 February, 2019

Investors in Excellence

Inclusion has recently been through re-assessment against the Investors in Excellence standard and has been recognised as an Investor in Excellence for a period of two-years to the end of January 2021.  Feedback from the assessors noted:


This achievement is an accolade of the organisation’s resourcefulness, resilience and capability, and a definite testimony to the commitment of continuous improvement displayed across the organisation during a time of substantial growth and transition.…….. sincere congratulations are conveyed to all staff for their hard work, commitment and achievements in earning a good and positive assessment outcome

  • 18 February, 2019

National Centre for Diversity Top 100 Index

Inclusion Housing has been featured in the NCFD Grand Awards Top 100 Index 2019.


Inclusion’s achievement of reaching number 29 in the Top 100 Index 2019 is notable as this is the first year of qualification.


Well done to all the team at Inclusion a testament to the organisation’s commitment to Equality & Diversity!

  • 6 December, 2018

Inclusion Housing are awarded with the Queens Award


Recently Inclusion Housing were awarded the Queens Award for innovation!

Last month, Lord-Lieutenant of North Yorkshire, Mrs Johanna Ropner presented Inclusion Housing with the incredible award at our Head Office

We would like to thank everyone at Inclusion Housing and all those involved for making such a prestigious achievement possible, thank you!

  • 26 June, 2018

Leaders in Diversity

Leaders in Diversity Award Stage 3

Inclusion are delighted to announce the achievement of Investors in Diversity standard at Stage Three.

As part of the process the National Centre of Diversity noted the commitment from people at all levels of the organisation.  The accreditation will run for 2 years and Inclusion will continue its continuous improvement approach to diversity within the business.

Special thanks and well done to all staff at Inclusion on this achievement!

  • 23 April, 2018

Inclusion Housing win The Queens Award 2018

Inclusion Housing is delighted to announce that we have been awarded the ‘Queens Award for Enterprise’ in recognition of our innovation in housing vulnerable adults and increasing their social mobility. The Queen’s Awards for Enterprise are the UK’s most prestigious business awards. Neil Brown, our Chief Executive, says: “I am delighted that we have won such a prestigious award. This recognises the exceptional team here at Inclusion, and the great partnership work that ensures that we can help vulnerable adults. Hopefully this will mean that we can do more good for those who need it most”.

  • 12 March, 2018

Scale-up Business of the Year – Area Winner

Scale-up Business of the Year – Area Winner

Inclusion Housing are pleased to announce they are 1 of 11 winning Yorkshire and Humberside businesses to go forward to the national FSB Celebrating Small Business Awards 2018 finals after being awarded Scale-up Business of the Year – Area Winner.  The Yorkshire and Humberside winners were announced by Master of Ceremonies and BBC broadcaster Dave Sharpe in a ceremony at John Smith Stadium on the afternoon of 7th March.

 Simon Williams, FSB Yorkshire and Humberside representative, said:

“Congratulations to all this year’s Yorkshire and Humberside FSB Celebrating Small Business Award winners. They are reflective of the vibrancy, innovation and tenacity that makes up our region’s small business community. It’s been thrilling to see so many of the region’s businesses enthusiastically take part in our awards and the sheer scale and diversity of those who entered is a testimony to the vitality of the small business community in the Yorkshire and Humberside area. The best of luck to all our winners for the UK national finals in May.”

The FSB Celebrating Small Business Awards celebrate the best small businesses from the length and breadth of the country, offering national recognition for those who have made the biggest impression over the last 12 months. Twelve area awards finals take place between January and March, with the national UK finals taking place at a VIP attended awards ceremony on 3 May in London.

Neil Brown, Inclusion Housing CEO, said:

“Inclusion is a disruptor business and has developed and implemented a proven innovatory model of venture funding and private sector development to provide tailored accommodation to meet the commissioning requirements of local health and care agencies; without the need for grant subsidy. By challenging a traditional commissioning model of grant funding, public commissioning and delivery through a partnership model that shares/mitigates risk Inclusion have been able to work in partnership to attract sources of commercial funding to develop, lease and manage independent living accommodation for disabled adults that saves the public purse thousands of pounds per customer by reducing reliance on registered care”

  • 9 October, 2017

Inspiring entrepreneurs and companies feature in Amazon Growing Business Awards shortlist

Inclusion has entered this year’s Amazon Growing Business Awards 2017, hosted by Real Business and supported by the CBI.

Inclusion has been shortlisted as one of the finalists for Growing Business of the Year: Smaller Company (Turnover £10m-£25m); the winners will be announced at a gala dinner in London in November.

The 2017 edition of the Amazon Growing Business Awards will see the likes of CV-Library, web expenses, Flight Club Darts and Revolut vie for accolades, with the awards shortlist featuring an abundance of talent.

Stand-up comedian Iain Stirling will host this year’s awards

Now in their 19th year, the leading awards programme for British entrepreneurs and SMEs has assembled an awards shortlist showcasing the very best of UK enterprise talent.

Coming to a culmination on 29 November at The Brewery in East London, a stellar pool of judges, including the Graze co-founder Anthony Fletcher and Trunki founder Rob Law, will ultimately decide who walks off with the 17 awards up for grabs.

Hunter Ruthven, editor of Real Business, said: “Every year we wonder where the next batch of entrepreneurial and business growth talent will come from, and each year we’re left blown away.

“From disruptive financial technology platforms to new ways for Brits to spend an evening socialising, the great thing about the Amazon Growing Business Awards is it unearths inspiring enterprises changing the way every facet of our everyday life is tackled.”

“The depth and breadth of this year’s shortlist proves why the UK is a great place to set up and run a business,” said Doug Gurr, UK country manager at Amazon

Previous well-known winners at the Amazon Growing Business Awardsinclude Tangle Teezer, Zoopla, Fever-Tree and Ella’s Kitchen – all brands that have become household names and synonymous with British business growth potential.

Luke Johstone, the founder PACK’D and winner of the awards’ 2016 Young Entrepreneur of the Year, said: “We worked incredibly hard to grow PACK’D from a Prince’s Trust market stall to market leader and the Amazon Growing Business Awards gave us a huge boost in confidence.

“It showed us that we were beginning to make the sort of progress that we had dreamed of, that our dedication was being recognised and that perseverance pays off. At a key time in our business, this was the fuel we needed to help drive us forwards.”

One disruptive business that made the shortlist this year is Wine Picker, a “social wine” app that allows users to access food and wine matching services. CEO Josselin Guibert described being nominated for Innovator of the Year in this year’s awards shortlist as an “amazing feeling”.

“It’s great to see that British passion for food, knowledge and businesses that can enhance consumer lifestyle is celebrated,” she added. “These awards help great ideas spread and Wine Picker is thrilled to be part of it.”

Meanwhile, Doug Gurr, UK country manager for headline sponsor Amazon, believes the depth and breadth of this year’s awards shortlist proves why the UK is a great place to set up and run a business.

“With a record number of applicants, there was a high level of competition in every category. I’d like to congratulate all of the businesses shortlisted and wish them all the best of luck on the awards night,” he said.

Growing Business of the Year: Smaller Company (Turnover £10m-£25m)

  • Falcon Green, London
  • Inclusion Housing, York
  • LA Micro Group UK, York
  • Lights4fun, Harrogate
  • Little Dish, London
  • Reassured, Basingstoke
  • Telensa, Cambridge
  • The Travel Chapter, Bideford


  • 8 May, 2017


DUBROVNIK: Inclusion Housing is celebrating after being named The Business of the Year Award (T/O €0-25m) winner in the 2016/17 European Business Awards, sponsored by RSM, at an exclusive awards ceremony in Dubrovnik attended by prominent businesses leaders and European Ambassadors.

Inclusion Housing, based in York, is a Social Enterprise working across England and Wales in partnership with an array of funders, carers and developers to provide specialised supported housing. They have a variety of supported living schemes designed to meet a range of housing needs for adults with learning disabilities, mental ill-health, acquired brain injuries, physical & sensory disabilities and Extra Care, including a specialist dementia scheme.

EBA 1 2016-17

Neil Brown, Chief Executive, who received the award said “I’m delighted and very proud that Inclusion is the Best Small business in Europe. We are a great business doing great things; thanks to the judges for recognising this.”

The European Business Awards is widely recognised as the showcase for Europe’s most dynamic companies. Inclusion achieved success after a year-long journey in Europe’s biggest and most prestigious business competition, which this year engaged with over 33,000 businesses from 34 countries and generated almost 250,000 votes from across the globe in its public vote.

Business VIPs presented trophies to the 11 category winners of the competition
Adrian Tripp, CEO of the European Business Awards said: “These companies are Europe’s best. They demonstrate innovation, ethics and financial success and are brilliant examples of the growth potential for European business in a competitive global marketplace. Together they are creating a better future for us all.”

Jean Stephens, CEO of RSM International, the sixth largest global network of independent audit, tax and consulting firms, and long-term sponsors of the awards, said: “At RSM, we believe it is important to champion business excellence as successful and thriving companies are an integral force in driving growth and stimulating economies. The Ruban D’Honneur recipients and overall category winners have demonstrated extraordinary entrepreneurialism, innovation, leadership and business acumen. All those involved are a credit to their country and we wish them every success for the future.”

EBA 2 2016-17


The RSM Entrepreneur of the Year Award – Vicente Berbegal Pérez, Actui – Spain

The Award for Environmental and Corporate Sustainability – VAUDE Sport GmbH & Co. KG – Germany

The Business of the Year Award (T/O €0-25m) – Inclusion Housing – United Kingdom

The Business of the Year Award (T/O €26-150m) – True Potential LLP – United Kingdom

The Business of the Year Award (T/O €150m+) hosted by Sysdoc – AB Vassilopoulos – Greece

The ELITE Award for Growth Strategy of the Year – MARINE INSTRUMENTS S.A. – Spain

The Award for Customer Focus – Leroy Merlin España SLU – Spain

The Employer of the Year Award – Chas Visual Management AB – Sweden

The Import/Export Award – Alion Vegetables & Fruit Co Ltd – Cyprus

The Award for Innovation – Tangle Teezer – United Kingdom

The Chairman’s Selection Award – RINGANA – Austria

European Public Champion – The Insiders – Belgium

Lifetime Achievement Award – Vjekoslav Majetic, – DOK-ING d.o.o – Croatia

The 11 category winners went through a process of written submissions, video entry judging and face-to-face interviews, and were shortlisted as one of 636 National Champions and 110 Ruban d’Honneur recipients before reaching the final.

All EU member markets were represented in the competition plus Iceland, Turkey, Norway, Switzerland, Serbia and the Former Yugoslav Republic of Macedonia.

For further information about the European Business Awards and RSM please go to or and follow us on twitter at @rsmEBA

  • 7 March, 2017


Inclusion Housing is shortlisted for the Ethical Business Award. Inclusion Housing is a Community Interest Company (Social Enterprise) working across England in partnership with an array of funders, carers and developers to provide specialised supported accommodation without subsidy. We manage a variety of independent living schemes designed to meet a range of needs for adults with learning disabilities, mental ill-health, brain injuries, physical/sensory disabilities, dementia and Extra Care.

Neil Brown, Chief Executive said: “Inclusion Housing is an ethical business and being a finalist in the Better Society Awards highlights the great work and difference we are making across the country to enhance the quality of life for the most vulnerable in society” .

Now in their third year, the Better Society Awards, hosted by Better Society Network, are the showcase for excellence that celebrate the efforts that commercial companies make in order to help create a better society. The Better Society Awards are unique in rewarding companies that give time and expertise freely, to companies that have made a commitment to creating clearly better practices, the awards were created to allow the UK not-for-profit sector to shine.

The winners will be determined by an independent judging panel and announced at the renowned Better Society Awards Gala and Dinner on 11 May 2017 at the prestigious location London Marriott Hotel, Grosvenor Square.

Find out more:
Follow us on twitter @CTBetterSocietyAwards #BetterSocietyAwards

  • 14 February, 2017


Inclusion Housing from York has been named as one of the finalists, and Ruban d’Honneur recipients, in the 2016/17 European Business Awards sponsored by RSM.

It is one of only 110 finalists announced after over 33,000 businesses were engaged in the competition, and was chosen by a panel of independent judges because it displayed the core values of innovation, ethics and success.

EBA Champions

The company will now undertake an in depth face-to-face interview, and will find out if it is a winner of one of the 11 categories at a Gala Final on May 4 in Dubrovnik.

Inclusion Housing is a cutting edge and innovative health & social care Social Enterprise working across England in partnership with an array of funders, carers and developers to provide specialised supported housing for vulnerable and disable adults. It manages a substantial and growing national portfolio of social housing properties, and will grant residential tenancies to vulnerable people who receive daily support from specialist Support Providers.

Chief Executive, Neil Brown, is delighted that the business has been recognised; “We are making such a difference to improve the quality of life and independence of so many people across the country; reaching the final of the European Business Awards will hopefully help us do even more.”

The European Business Awards was set up to support the development of a stronger and more successful business community throughout Europe. Lead sponsor RSM, a provider of audit, tax and consulting services to middle market businesses globally, has supported the European Business Awards since its inception.

Adrian Tripp, CEO of the European Business Awards said: “To survive in this economic climate is hard enough, so to innovate, prosper and grow as this year’s Ruban D’Honneur recipients have is truly remarkable. Europe needs more companies like these. Well done to them all.”

INCLUSION HOUSING is also taking part in ‘The Public Vote’, where the public choose ‘National Public Champions’ for each country. To vote for them go to: The company with the most votes in each country wins and will be announced on 6 March.

For more information on the Awards, the Ruban d’Honneur winners and the public vote please visit and follow the Awards on twitter at @rsmEBA or on Facebook @businessawardseurope

About the European Business Awards:

The European Business Awards’ primary purpose is to support the development of a stronger and more successful business community throughout Europe. For all citizens of Europe, prosperity, social and healthcare systems are reliant on businesses creating an even stronger, more innovative, successful, international and ethical business community – one that forms the beating heart of an increasingly globalised economy.

The European Business Awards programme serves the European business community in three ways:

• It celebrates and endorses individuals’ and organisations’ success
• It provides and promotes examples of excellence for the business community to aspire to
• It engages with the European business community to create debate on key issues

The European Business Awards is now in its 10th year. This year it engaged with over 33,000 businesses from 34 countries. Last year’s public vote generated over 227,000 votes from across Europe. Sponsors and partners include RSM, ELITE and PR Newswire.

  • 21 October, 2016

Small Business of the Year: Inclusion Housing

Inclusion Housing has been awarded Best Small Business at the Inaugural British Small Business Awards 2016, held in London.

Inclusion Housing stood out to the judges with highly impressive turnover figures and growth combined with strong sector knowledge, innovation and an unwavering support for society’s most vulnerable people.

Neil Brown, Chief Executive of Inclusion Housing was surprised and delighted with the award. ‘I am immensely proud of the difference we make, the services we provide and the strong partnerships that we forge. Most of all we have a talented, motivated and positive team here at Inclusion focussed on delivering excellence; I am so pleased that their success has been recognised.

Niki Baker, CEO of parent company Vitesse Media says, ‘Against a challenging economic and political backdrop, all of the winners and those shortlisted for awards have demonstrated tenacity, innovation and a commitment to driving growth. Small businesses form the backbone of the UK economy, and these awards provide an excellent platform to showcase the very best of them.’

Dave Stallon, commercial director of the Federation of Small Businesses and judge at the awards adds that small and growing businesses in Britain face an increasing number of challenges so it’s important to recognise those that have really excelled.


‘I have been hugely impressed by the standard of entries this year – the businesses and inspiring people that run them should be very proud of how they have performed and I wish them every success in the future.’

The British Small Business Awards, in association with the Federation of Small Businesses, celebrates the nation’s leading sole traders, micro-businesses and small companies – as well as the service providers and advisers that help them start, run, grow and succeed.

Inspired by our role as a 'thought leader' in our sector