Inclusion operates Nationwide, providing homes for over 2,500 vulnerable tenants, in partnership with support providers, to promote independent living and offer life choices. We are proud to share our successes and the positive social and economic impact we are having!
Our Inclusion Housing Annual Report 2020-2021 and Annual Tenant Report 2020-2021 have now been published on our website!
The year 2020/2021 has been Inclusion Housing’s best ever year in regard to finance, growth and social impact, we are thrilled to be able to share our success as we go from strength to strength!
INVESTORS IN EXCELLENCE ACCREDITATION
Inclusion Group are please to share the results of our recent Investors in Excellence re-accreditation which was undertaken in March 2021.
Inclusion were first assessed in 2017 and again in 2019, both times achieving GOOD status. It is great to announce that not only did the 2021 assessment met the required standard but due to the significant progress over the last few years, to such an extent that we are now listed in one of the top 3 IiE categories, we have been awarded GREATER status.
During a time of restructuring set against a global pandemic, this achievement is an accolade to the Inclusion’s resourcefulness, resilience, and capability, and a definite testimony to the commitment of continuous improvement.
Well done to our team and thank you for their hard work on such a fantastic achievement.
Inclusion Housing are pleased to share the results of our recent Customer Service Excellence Accreditation which was undertaken on 2nd December 2020.
For the first time ever we have not only achieved the accreditation, we have also been awarded Compliance Plus level in recognition of our “corporate commitment to putting the customer at the heart of service delivery”, and because “leaders in our organisation actively support this and advocate for customers”.
A huge thanks to all our staff teams hard work, commitment and continued support in our quest to achieve and maintain Customer Service excellence!
Inclusion are delighted to announce the achievement of our re-accreditation of our Leaders in Diversity.
As part of the process the National Centre of Diversity noted the commitment from people at all levels of the organisation. The accreditation will run for 2 years and Inclusion will continue its continuous improvement approach to diversity within the business.
Special thanks and well done to all staff at Inclusion on this achievement and thank you to everyone at the National Centre for Diversity for your continued support and contribution.
Inclusion Housing is listed by the London Stock Exchange as one of the Top 1000 Companies to Inspire Britain….good to know and we will continue to impress.
1000 Companies to Inspire Britain is an annual celebration of some of the fastest-growing and most dynamic small and medium-sized enterprises (SMEs) in the UK. As well as identifying 1000 companies, the annual report examines in detail the opportunities and challenges facing SMEs and looks at the sectors and trends that will shape the future of the UK economy. London Stock Exchange Group is proud to publish the sixth annual edition of our widely tracked report 1000 Companies to Inspire Britain, which identifies the UK’s fastest-growing businesses.
To read more follow this link: https://www.lseg.com/resources/1000-companies-inspire/1000-companies-inspire-britain
Too many individuals are housed away from friends, family, and local communities in accommodation that deprives them of their independence and can promote increased institutionalisation and a growing dependence on care.
The social care sector is creaking under the weight of growing demand, funding shortfalls, and a lack of supply of modern, adapted accommodation that is both reflective of government policy and the quality of accommodation our society should be able to offer vulnerable people.
There is consensus across government, the opposition, the NHS, and sector groups such as Mencap, that more specialised supported housing is needed to provide better outcomes for people with physical and learning disabilities.
Mencap estimates that demand for supported housing will increase by 35% by 2030, driven by a desire to give people the chance to live within the local community in accommodation adapted to their needs, which has a positive impact on their wellbeing.
In direct contrast to the damage caused by people living long-term in ATUs (Assessment and Treatment Units), there are positive stories of people whose lives have been changed by moving into specialised supported housing in the heart of local communities and that creates high-quality homes for life.
Lee Rowley is in his mid-30’s and is a die-hard Leeds United fan. His story demonstrates the positive impact of specialised supported housing and why it is so important that, where possible, we give people with care needs a home they can call their own.
He moved into a fully adapted, spacious apartment in Cornmill House in the Seacroft area of Leeds shortly after it opened in February 2017. His apartment accommodates his power-assisted wheelchair and is near local amenities such as shops and transport links. Crucially, it also ensured Lee remained near Elland Road so that he can continue to go and see his beloved Leeds United play.
Moving into his own home was a significant step for Lee because it meant that he would be leaving his family home for the first time and living independently. He was nervous about moving away, but he was also excited about looking after himself and being responsible for the domestic tasks he would be able to do. Little things like washing up his own dishes and baking in the kitchen, things that the highly adapted nature of his apartment allows him to do.
Since moving in Lee has made a home, gained independence, and formed new friendships, while still receiving the care and support he needs. He also plays football as part of the Leeds Powerchair FC team.
Not only does specialised supported housing unlock more positive outcomes for vulnerable adults, it also represents value for money to both local and central government. According to research commissioned by Mencap, specialised supported housing is considerably cheaper than traditional alternatives such as hospitals or care homes.
It is estimated that an average person living in specialised supported housing requires state funding of £1,569 per person per week for care and housing costs compared with £1,760 per week on average for a residential care placement – and £3,500 per week on average for an inpatient placement.
Sadly, there is a chronic under supply of specialised supported housing, and this means local authorities are spending more than they need to on accommodation that is not delivering acceptable outcomes to vulnerable individuals.
A lack of grant funding and the wider housing crisis has stifled supply. Private investment is therefore required to build new specialised supported housing so that people like Lee can have the home and support they deserve within their local community.
Cornmill House was funded by Triple Point Social Housing Real Estate Investment Trust. The 16-unit apartment block cost £3.5m to build and is leased to Inclusion Housing, with on-site care and support provided to the individuals who call it home by Lifeways Community Care.
Triple Point uses private investment to fund the development of new specialist adapted properties, that allow people to move out of often overcrowded hospitals and ageing care homes into new community-based homes for life.
By the end of December 2019, Triple Point had funded the development of 388 new social housing properties providing homes-for-life for 2,728 people across the UK.
This not only saves the government money by reducing the overall cost of care and housing, but also generates a strong, sustainable return for investors.
But what does this investment mean for the people who live in the homes it has helped to build?
“I could finally do things on my own terms,” says Lee. “Before, I would have to get up or go to bed when the carers came in, even if I didn’t want to. That was just life and how it had to be then because of my disability.
“Now though, I can do things I want to do and when I want to do them, even things like being able to do my own washing up because it’s an adapted kitchen and it’s lower down.
“That’s something I wouldn’t have been able to do before when I was at home with my mum.”
At a time when we often seem to be getting wrong the care of our most vulnerable, the message from Cornmill House is one of positivity, with people gaining the independence, support, and dignity they deserve.
It’s a sign that private capital really can play a part in changing lives for the better by filling the gap created by a lack of public funding.
When Lee moved into Cornmill House, he penned a poem called ‘Moving On’ that captured both his excitement and trepidation about the move.
Lee’s poem can be viewed on Youtube at: https://www.youtube.com/watch?time_continue=1&v=ZEK5VUpoCrM&feature=emb_title
Park Place was developed as a purpose-built step-down service, enabling 12 in-patients with physical or emotional conditions to adjust to living independently again – with the level of care and support that they individually require.
The apartments have been fitted with assistive technology specific to each user’s needs, with a modern feel, quality finish and a communal courtyard. The ideal solution to the needs of the residents given the scheme is also close to local amenities with great transport links.
Sam Roden, Managing Director – “I’m very proud of the team who ensured that the scheme was carried out efficiently, on time, and most importantly, to a high standard that will really change the lives of the tenants for the better.”
Quote from the Commissioner, NHS Clinical Commissioning Group – “Transforming Care Programme is high on all commissioners agenda’s and rightly so, we know that long stays in hospital have an impact on people’s ability to be independent. The mobilisation of the new service at Park Place Seacroft Leeds, which was purpose built by Storm Property to suit the users’ needs has helped to achieve safe discharges from hospital.
Storm Property are building services in the community for people to get the support they need in the city where they live and has provided a safe and positive environment for a number of individuals whom have had long stays in hospital settings. We want to enable people to grow and flourish and Storm Property’s development has enabled these individuals to have this opportunity of supported living.”
Storm Property’s apartments feature whole house technology systems based on individual residents’ needs. Working closely with the partners listed above, Storm ensured that the infrastructure of the scheme support those in need from the moment they move in and for years into the future. The success of the technology is monitored and adjusted where necessary, giving the tenant the support and lifestyle they require, making a difference where it matters.
Award winning Inclusion Housing is one of the leading national providers of non – government grant funded supported accommodation designed to meet a range of housing needs for adults with learning disabilities, mental ill health, acquired brain injuries, physical & sensory disabilities and extra care. Inclusion Housing has been named as ‘One to Watch’ in Europe in a list of business excellence published by the European Business Awards, one of world’s largest and longest running business competitions.
Quote from Sarah Waters, Business Director, Inclusion Housing CIC – “Inclusion are delighted to bring this high-quality scheme into management, collaboration and partnership working between all parties involved has been essential to the successful delivery”
Lifeways and Inclusion partnership helps create emergency accommodation during Covid-19 crisis
Earlier this year, Lifeways were looking forward to opening the doors on a brand new 18 apartment development in Chatteris called Barber Gardens, designed to provide vital homes and support for people with learning disabilities and autism looking for specialist help to live independently.
With the opening delayed due to the COVID-19 outbreak, Lifeways opened discussions with Cambridgeshire County Council to see if there was anything they could do to help during this difficult time. With the need to free up hospital beds a priority (as outlined in the Department of Health and Social Care’s recently published ‘COVID-19 Hospital Discharge Service Requirements’) all parties were keen to work together to help alleviate the pressures on the NHS.
As a direct response to this, and in less than 3 weeks, Lifeways worked together with the owners Triple Point, Inclusion Housing CIC and Cambridgeshire County Council, to transform Barber Gardens into a rapid response accommodation unit that can be used to house vulnerable people during the pandemic. The council has taken full responsibility for the service for an initial 3-month period, with Lifeways providing all the support, operational staff and resources for those moving in.
The flexible accommodation, comprising of individual flats and bungalows, offers a real lifeline for vulnerable people who otherwise might have remained in hospital occupying urgently needed hospital beds, or for anyone requiring support and currently living with their parents who are in a high risk category and need to be shielded. It’s also perfect for any high risk individuals who may need to self-isolate as all the apartments are fully self-contained.
Lifeways worked with the local care management teams to ensure a smooth admission process into the service, and the first person, a young man with autism, moved in on Monday 20th April. Julie Douglas, the Area Manager and Autism Accredited Lead for Lifeways, has made information and support available to help people to understand the importance of keeping safe during COVID-19.
As a leading provider of supported living with over 25 years’ experience of supporting people with varied and often complex needs, Lifeways is well positioned to provide immediate support and is working closely with social workers and NHS discharge teams to move more people in by the end of the week.
Inclusion Housing have retained their Customer Service Excellence Accreditation to a high level!
Inclusion are pleased to confirm retaining our Customer Service Excellence Accreditation at a high level.
The assessor spent 2 days with both Head Office and Operations Teams. Some great points of acknowledgement came out of the report, such as:
“Inclusion Housing put the customer at the very heart of their organisation which is demonstrated in their policies, procedures and management information, and also in the behaviour and motivation of all the staff members.
It is clear that the Managing Agents build up excellent relationships with their tenants and create a sense of mutual trust and respect.”
We will continue to learn and develop from the feedback we have received.
A huge thanks to all our staff teams hard work, commitment and continued support in our quest to achieve and maintain Customer Service excellence!
Inclusion Housing features in the NCFD Grand Awards Top 100 Index 2020!
Congratulations to Inclusion Housing on featuring at Number 64 in the NCFD Grand Awards Top 100 Index 2020!
Inclusion Housing was recently ranked number 64 out of 100 in the NCFD Grand Awards Top 100 Index 2020 for Diversity.
NCFD was founded in July 2005 and was a key driving force behind the creation of “Investors in Diversity”, “Leaders in Diversity” and “Masters in Diversity”.
Inclusion continuously strive to ensure that Diversity within the workplace is a key focus in everything that we do. Well done to everyone at Inclusion for contributing towards our success!
INCLUSION HOUSING NAMED WINNER IN FINAL OF THE EUROPEAN BUSINESS AWARDS 2019
Inclusion Housing Wins for UK at Prestigious Award Ceremony in Warsaw
Inclusion Housing from York has been named Winner of the Chairman’s Selection Award in the Grand Final of this year’s European Business Awards, at an exclusive awards ceremony held in Warsaw, Poland.
Over 500 successful business leaders from across Europe came together at the two day event, sponsored by RSM, with politicians, ambassadors and academics present to celebrate the remarkable business achievement of Inclusion Housing in Europe’s biggest and most prestigious business competition.
Inclusion Housing was named the winner following a final face to face judging session, and were chosen out of over 150,000 business’ from 33 countries who were initially considered.
In the rigorous, independently judged competition, 2753 businesses were named ‘Ones to Watch’ in July, and following a further detailed review, 363 companies were announced as ‘National Winners’ in September.
Adrian Tripp, CEO of the European Business Awards said: “Inclusion Housing has reached the gold standard for business excellence by winning this Award. They are a powerful example of a business meeting the challenges of a hugely competitive global marketplace, achieving phenomenal success, and making a positive difference to the world we live in. They deserve their success and we wish them well.”
Jean Stephens, CEO of RSM International, a leading global network of independent audit, tax and consulting firms said: “On behalf of RSM, I would like to congratulate this year’s worthy winners. Each and every one of these dynamic businesses symbolises the innovative ethos and growth potential of Europe’s middle-market. We wish all of the finalists luck and success in their future endeavours.”
The European Business Awards’ primary purpose is to support the development of a stronger and more successful business community throughout Europe. Other sponsors and partners include Inflexion, Germany Trade & Invest and PR Newswire.
For further information about the European Business Awards please go to www.businessawardseurope.com
Work has officially begun in Leith to bring new homes for local people living with disabilities.
Twenty-four new apartments are being built at the site on West Bowling Green Street which will be adapted for people with physical disabilities or learning development challenges.
The £5.4m Heron Court scheme, the first in Scotland, is being delivered by specialist supported living developer HBV in partnership with Lifeways, Inclusion Housing and Edinburgh City Council.
The development is expected to be completed by the end of next year. HBV has already delivered 50 developments in England and the scheme in Leith is the first of what it hopes will be a number of new schemes to help young disabled adults live more independently in Scotland.
Frank Ross, Edinburgh’s Lord Provost, said: “Edinburgh is known as an inclusive and caring city with strong communities that work hard to support each other. It is so important that our citizens have access to high-quality public services and, for many, access to good quality housing is the foundation of a good quality of life and good health. This new development at Heron Court will help 24 local adults with disabilities move into their own apartment from early 2021. It will offer the benefits of independent living with the security of on-site staff and I’m pleased to join Deidre Brock MP for this ground-breaking ceremony.”
Deirdre Brock MP said: “I’m delighted to have been invited to officially start work at this site in the heart of our community in Leith. We need to ensure that the most vulnerable in our society are well cared for and looked after in suitable accommodation. This development will put a lot of smiles on a lot of people’s faces when it is completed next year. I’m looking forward to visiting the site when it is completed and meeting its residents.”
Judith Proctor, chief officer of the Edinburgh Health and Social Care Partnership, added: “Working with HBV and Lifeways, we have been able to identify a need for homes for adults with learning disabilities. We have procured a developer to deliver these homes – co-produced with residents to feature the access requirements and technology they need – and this has all been without the need for public funding.”
Alastair Sheehan, development director of HBV, said: “We are delighted to get work started at this special site in the heart of the community. We have had tremendous support from the planning team at Edinburgh City Council as well as the commissioning team responsible for delivering specialist supported care. We’re delighted that everyone recognises the need for specialist supported living accommodation for some of the local community’s most vulnerable people.It is pleasing to see that Scotland has some of the most forward-looking adult social care commissioners in the UK and we are engaging with as many of them as we can to help them bring similar schemes to their own localities. Many of the tenants living here will be having the keys to their own front door for the first time in their lives which will be a tremendous boost to their independence and a positive impact on their lives. We are tremendously excited by all the development and regeneration progressing in Leith and we are pleased to be playing a small role in contributing to a diverse and inclusive local community.”
Paul Atkins, of Inclusion Housing, added: “Heron Court is set to be a fantastic example of what can be achieved through innovative partnership. We are very proud to be part of this scheme in Leith and the best bit is yet to come; welcoming the residents into their new home.”
MARCH 11, 2019
Residents of a new £3m specialist supported living scheme for disabled adults in Cumbria were warmly welcomed into their new apartments by developers and local officials including the Mayor, Leader of the Council and Local MP.
Sixteen new apartments and two bungalows which have incorporated assistive technology, have been built at the site of the former church on Roose Road in Barrow-in-Furness. The site is exclusively for local people with physical or learning disabilities.
The scheme, called Church Place, was delivered by award-winning specialist supported living developer HBV.
John Woodcock, MP for Barrow-in-Furness, officially opened the scheme. He also planted an apple tree with the original engraved spade he used to dig the first sod of earth at the ground-breaking ceremony in 2017. John said: “This is a remarkable addition to our local community and I’m delighted that the apartments and the assistive technology within them creates the opportunity for people with various kinds of disabilities to live a more independent life. The development has a real community feel to it and I’m delighted that my colleagues at the District Council and the County Council have worked brilliantly together to help deliver this scheme in our region.”
Alastair Sheehan, business development director at HBV said: “I’m delighted to welcome new residents to this important development in the community. There’s clearly a need for more of these kind of developments where vulnerable people are given the opportunity to live more independently from their parents or in supported accommodation. We are delighted that this site in Barrow provides a fine example of the specialist supported living model and provides a modern and safe environment for people to live their lives independently and with the freedom to manage their own homes, in the manner and dignity that they and all of us deserve.”
24th June 2019
We are delighted to confirm we have agreed our first deal in Scotland to deliver new apartments for disabled adults in Leith, Edinburgh.
Heron Court, on West Bowling Green Street, will become a specialist new build 24-apartment development for people with a range of learning and physical disabilities.
Tenants will be referred to the scheme by adult social care commissioners at Edinburgh City Council. Lifeways will be the care provider and Inclusion Housing is the Registered Provider.
Alastair Sheehan, business development director of HBV, said: “We are delighted to get work started on our first scheme in Scotland and we hope this will be the first of many. We have received tremendous support and encouragement from Edinburgh City Council and the wider community. Our development provides the opportunity for local adults with disabilities to have their own home, but, with the added benefit of 24-hour on-site support staff. When blended at the outset with our assistive technology offering, outcomes for tenants are greatly enhanced.”
We were also delighted to welcome pupils and teachers from Taobh Na Pairce Primary School who learned more about the scheme, the materials we are using and the development process.
Inclusion Housing has been named “National Winner” for United Kingdom in The Chairman’s Selection Award category- “European Business Awards”.
The Chairman of the Judges included this category to recognise Innovation, Ethics and Business Performance. This situation arises sometimes in the Awards for exceptional businesses.
Inclusion Housing has made it to the final stage of the European Business Awards competition with companies from across Europe in The Chairman’s Selection Award category at the Judging and Gala ceremony event in Warsaw, Poland, on the 3rd & 4th December 2019.
Inclusion Housing is one of 37 National Winners selected from 250 of the Ones To Watch in United Kingdom that will now be attending the final Ceremony, Event and Judging in Warsaw.
Inclusion was named as Europe’s Best Small Business back in 2016.
Inclusion Housing has been named as ‘One to Watch’ in Europe in a list of business excellence published by the European Business Awards, one of world’s largest and longest running business competitions.
Inclusion Housing was chosen as it demonstrates exceptional achievement in one of the 18 European Business Awards’ categories and reflects the programme’s core values of innovation, success and ethics.
The ‘Ones to Watch’ for countries across Europe can be found at www.businessawardseurope.com.
Award winning IH is one of the leading national providers of non – government grant funded supported accommodation designed to meet a range of housing needs for adults with learning disabilities, mental ill health, acquired brain injuries, physical & sensory disabilities and extra care, including a specialist dementia scheme. With 2090 units in management, located across 91 local authority areas, we work in partnership with other organisations to meet the specific care and support needs of client groups with particular specialist requirements. Tenancies are granted to vulnerable people who receive daily support from specialist support providers.
Neil Brown, CEO of Inclusion Housing, said: “We were recognised as Europe’s Best Small Business in 2017 and this accolade demonstrates the continued growth and success of the business.”
Adrian Tripp, CEO of the European Business Awards, said: “The companies chosen as ‘Ones to Watch’ are the most inspirational, successful and dynamic in Europe”
He continued: “The talent and tenacity at the heart of these businesses creates jobs and drives Europe’s prosperity. This ‘Ones to Watch’ list of excellence is a benchmark of success for the rest of the European business community.”
Companies on the ‘Ones to Watch’ list come from all sectors; from manufacturing to retail, agriculture to technology, and all sizes; from start-ups to billion euro businesses.
Inclusion Housing will now have the chance to compete in one of the 18 categories of this year’s European Business Awards to become a National Winner in their country. If successful, they will then take part in the Gala Final in December 2019, where the final 18 European winners will be announced.
Inclusion Housing has now received official nomination from the Secretary of State to enable Lancashire Fire and Rescue Service and Inclusion Housings to become Primary Authority Scheme Partners. This partnership will further enhance the high quality compliance service Inclusion Housing currently offers and ensure national consistency in the delivery of fire safety and compliance with fire Safety regulations.
INCLUSION HOUSING IS A COMMUNITY INTEREST COMPANY; A PRIVATE COMPANY LIMITED BY GUARANTEE WITHOUT SHARE CAPITAL, INCORPORATED IN ENGLAND & WALES; COMPANY NUMBER: 06169583, COMPANY OFFICE ADDRESS: 106 HEWORTH GREEN, YORK, YO31 7TQ. INCLUSION HOUSING IS REGULATED BY THE COMMUNITY INTEREST COMPANIES OFFICE AND THE REGULATOR OF SOCIAL HOUSING, 06169583 & 4662, RESPECTIVELY
106 Heworth Green
E-mail or Callhello@inclusionhousing.org.uk